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Customer Service Executive - Transmar

17-4-2018 Egypt Bayt Egypt 49

• Receive booking nominations from customers and process on system.
• Coordinate empty container release.
• Manage forecasts to ensure empty container availability.
• Manage space allocation for customers on own/third party vessels.
• Analyze and forecast customer performance to provide operations with allocation requirements.
• Coordinate with agents/branches to complete local documentation operations
• Process BL drafts/final BLs and coordinate BL delivery.
• Prepare and share reports to internal and external stakeholders.
• Send sailing reports with final figures and full details to and external stakeholders.
• Ensure smooth operations and customer satisfaction.
• Handle any complaints/cases in coordination with Key Accounts Manager and concerned departments.
• Follow up with finance for sending invoices and invoice payment.
• Analyze customer performance to forecast/predict any changes to volumes or service patterns.
• Improve and optimize customer experience to ensure total customer satisfaction.

Job Details

Posted Date: 2018-04-17
Job Role: Logistics and Transportation
Company Industry: Shipping

Preferred Candidate

Career Level: Mid Career
Nationality: Egypt
Degree: Bachelor's degree